I can’t remember the lady’s name I spoke with on the phone, but every time I called she answered straight away, gave me plenty of time to ask questions, and explained everything clearly. She really listened to what I was after and pointed me towards a machine better suited to my needs. No pushy sales tactics – just genuine customer service.

The follow-up communication was excellent too, with direct phone calls and updates about my order. I ended up with the La Pavoni Cellini Classic and the Eureka Specialita grinder. Both feel really high-quality. Dialing in the doses took a little work (as expected), but the grinder is solid, quiet, and consistently accurate. The coffee I’m making now easily rivals what I’d get in a good café.

I’m looking forward to having friends over to try it, and I feel confident that if I ever have questions or issues, the team at Prestige Coffee will be there to support me.

Thanks again,
Alex

Frank was outstanding with his assistance for purchasing my coffee machine. He looked after me with the price and made sure I was purchasing the right machine for me. Would highly recommend.

Sales representative was very friendly and answers all my questions well. Overall I am very happy with my purchase.