I ordered the wrong colour and Mollie Hammond responded to my email and found the colour I wanted despite the fact that it was out of stock online. Thank you very much for the wonderful customer service. I love the kettle too.
Seems like a great coffee machine, but unfortunately I am yet to find out, made 3 cups of coffee & it then had an issue which I was unable to troubleshoot myself. Contacted Prestige & they tried to rectify with me over the phone to no avail.
They immediately put me in contact with Delonghi. Am waiting to hear back from them. So hoping my machine will be making great coffee in no time.
Love the option of being able to use my ground coffee, as I has quite a bit left from previous machine. Now I can use it before my beans & no waste.
Product does as described
Mollie was great! Very knowledgeable. Very happy with my new coffee grinder. Highly recommended.
They were lovely to deal with, easy to communicate with, and made the whole coffee machine purchase smooth and stress-free. Would definitely recommend!
Excellent experience with Frank purchasing our new machine. He was patient, non pushy, put together competitive pricing and really helpful throughout the whole process despite my indecisiveness. Really happy with our new setup, thanks Frank!
Staff very helpful prior to purchase. Easy to order online, and nice to get the Easter gift. It took a week to get from Adelaide to Canberra, but that was over the Easter weekend, so understandable. To say that it was boxed up well for transport would be a gross understatement. It had its own little pallet and lots of cardboard, padding and tape. No chance that it would be damaged in transit.
Thank you Molly for your advice and guidance in selecting our new machine.
We couldn't be happier with the purchase
Very pleased with the responsive and prompt service. Order well packaged, though delivery guy assumed I am stronger than I actually am when getting it on to my push trolley. Both machines are of excellent design and build quality. I’m still dialing in on my ‘best’ coffee, but it’s only been a week...
I recently had an outstanding experience with Prestige Coffee that truly went above and beyond my expectations. Mollie, their Business Development Manager delivered exceptional customer service and made a special moment even more memorable.
Despite placing my order just two days in advance, she went out of her way to arrange a pickup on my husband’s birthday—something I didn’t expect but deeply appreciated. Her dedication, prompt communication, and willingness to accommodate my request showed not only professionalism but genuine care for customers.
This kind of service is rare, and it made all the difference. Prestige Coffee has definitely earned my trust and future business. Highly recommended for anyone who values excellent products paired with exceptional customer care!
PS. My husband, to whom the coffee machine was for, love his birthday gift!
Wanting an Expresso machine after lots of research, we narrowed it down to PC ...
Frank was extra generous with his time showing all aspects of 2 machines by actually using them
Well done!
Excellent customer service from my first phone call
Mollie took the time to answer all my questions and helped me assess my options. Once in store she explained ever thing again and set me up with a nice grinder that suits my needs
Great company to deal with… fast and friendly service from start to finish. Highly recommend these guys.
Great experience at prestige coffee. All my questions were answered and I love the coffee machine I bought!
I bought Eureka MIgnon Specialita Smart from prestige coffee. It delivered as promised. The grinder is making my coffee taste better. It elevates my coffee game as I can explore different brew other than espresso.
Delonghi Rivelia White Coffee Machine Factory Seconds
I bought a Breville express impress a few months ago and I wanted confidence I was getting approx 18g ground beans to about 36g espresso to make sure the grind size I was choosing was correct when changing beans. This scales was perfect for that. The cute size of the mini scales doesn’t take up space on the kitchen counter top either. Recommend for fellow new home baristas!
It's such an enjoyable ritual to make a coffee in the morning with the La Pavoni machine. The hand pump is easy to use and I got the right espresso after a couple of practice runs.
Great service from Prestige Coffee, and quick delivery.
Mollie was easy to deal with and great advise on what is best to suit your needs. Machines are well priced and quality highly recommend then and there coffee beans are great as well.
The team at Prestige Coffee were a pleasure to deal with. They really know there stuff and their pricing was great. Got a huge discount ($700) on a Delonghi Rivelia because the cardboard box was damaged. Machine was in perfect condition. Thank you, Prestige Coffee
Delonghi Maestosa Coffee Machine - Factory Seconds
Mollie you have talked me into purchasing a great La Pavoni machine and grinder and I am just having my first coffee, really really great! Thankyou you know your stuff
