Great service! Frank was the best, spent the time to point to the right machine and answered all my questions without hesitation
I recently purchased the all new Fiorenzato allground sense coffee grinder by Frank at prestige coffee. Frank had a lot of knowledge about coffee and understood what I was after and thought that this coffee grinder was best suited for my needs. I am very happy with this purchase as I now know I can't make a mistake on my coffee prep as the grinder has a built-in scale and weighs it out for me automatically and it's easily to adjust the grind. I'm very happy with this grinder and very happy with the service I received from frank at prestige coffee. thanks frank. I highly recommend the allground sense grinder.
Love the machine, brews the nectar of the Gods!
Amazing service. My La Pavoni was damaged in transit and the staff were so helpful and friendly in organising a replacement
My order arrived safely in perfect condition. I haven't used the product yet, but it's everything it's supposed to be.
Mollie is without a doubt the best customer service representative I’ve ever had the good fortune of liaising with. Above and beyond, whilst superlative, feels like an understatement. I wholeheartedly recommend. Thank you for everything !
amazing customer service, love my machine so much I have to fight myself not to drink coffee all day. Thankyou
Everything arrived perfectly and works great. Very happy with my purchase! :)
Staff very knowledgeable
Excellent customer service, great deal on our La Pavoni machine. Thanks so much!
Purchased a coffee machine as a present for my dad and he loved it.
Great deal on a la pavoni and eureka grinder. When it arrived defective Frank the maintenance tech quickly organised a replacement. Great service!
There's a lot I didn't know about barista-ing but this crew has the heads up ... graci
Fantastic showroom and great customer service. I went shopping at a few different places for a new coffee machine for our office. Frank was brilliant to deal with, he spent a considerable amount of time with me, I never felt like I was being rushed and ultimately his level of customer service was far greater than I experienced anywhere else. We are really happy with our purchase too.
A shout out to Frank, who generously spent time with me to find the right coffee machine for my family. You will not get this level of service at a department store. Frank pulled the machine apart to show & explain all the components & then made me a beautiful coffee. I cannot recommend Prestige Coffee highly enough. Mollie is also an amazing asset on there team, friendly and very knowledgeable. Thanks to all at Prestige Coffee.
Great advice and practical demonstration of my chosen machine. Could not be happier.
Bonus is their premium coffee blend at an excellent price
I can’t remember the lady’s name I spoke with on the phone, but every time I called she answered straight away, gave me plenty of time to ask questions, and explained everything clearly. She really listened to what I was after and pointed me towards a machine better suited to my needs. No pushy sales tactics – just genuine customer service.
The follow-up communication was excellent too, with direct phone calls and updates about my order. I ended up with the La Pavoni Cellini Classic and the Eureka Specialita grinder. Both feel really high-quality. Dialing in the doses took a little work (as expected), but the grinder is solid, quiet, and consistently accurate. The coffee I’m making now easily rivals what I’d get in a good café.
I’m looking forward to having friends over to try it, and I feel confident that if I ever have questions or issues, the team at Prestige Coffee will be there to support me.
Thanks again,
Alex
Some great machines in stock at competitive pricing. Totally thrilled with my new machine & grinder. Will be returning for coffee beans when I run out.
Helpful and efficient service. Greatly appreciated.
You are simply best coffee shop
Best products, good service, fast, reliable, no fuss and lovely people.
It was an absolute pleasure to deal with you
Best coffee ever. Great machine in pristine condition. Accidentally left a one star review because the star system goes right to left so don’t review in a hurry!
