Shipping and Supply Policy
Overview
This website is operated by Prestige Group. Throughout the site, the terms “we”, “us” and “our” refer to Prestige Group, including all associated brands of the Prestige Group. The Prestige Group offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read this Shipping and Supply Policy carefully before purchasing goods from us, whether physical or electronic by means of gift cards. By completing a transaction on this site, you agree to be bound by the Shipping and Supply Policy.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features, goods or services which are added to the current store shall also be subject to this Shipping and Supply Policy. You can review the most current version of the Shipping and Supply Policy at any time on this page. We reserve the right to update, change or replace any part of this policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1: Shipping Australia-wide
Shipping is a flat rate of $9.95 Australia-wide on orders under $1,000, and free standard shipping on all orders over $1,000.
Section 2: International
We do not ship outside of Australia at this time.
Section 3: Delivery times
In stock orders are dispatched within 1 business day. Standard shipping is sent with Australia Post, and from the day you order, delivery usually takes:
- South Australia: 3 to 5 business days
- Interstate: 4 to 7 business days
Our product pages show an estimated delivery date range for orders placed that day. Remote and regional areas, public holidays and peak periods such as Black Friday and Christmas can take longer.
Every order includes email tracking with live delivery updates, so you can follow your parcel from our warehouse to your door.
While we endeavour to get your order to you as soon as possible, we are not able to control third party delays from couriers and accept no liability or loss from courier delays. Many factors contribute to delivery times, including busy holiday seasons, weather events and industrial action. Prestige Coffee accepts no responsibility for delays caused by third party carriers, however we encourage you to contact us if delays occur so that we can help get things back on track.
Delivery times on our website reflect the average time taken for deliveries as advised by Australia Post.
Section 4: Click and collect
We offer free click and collect from our warehouse in Torrensville, South Australia. We aim to have orders packed within 24 business hours of receiving the order, however some items may take a few days to process. If you need your order urgently, please call us on (08) 8352 2022 before placing it. Once you receive the email confirming your order is ready for collection, it can be picked up between 9am and 5pm, Monday to Friday.
Photo ID is required on collection of all click and collect orders valued over $200 AUD. The name and address on the ID must match the name and address on the order. We do not keep copies of photo identification.
Section 5: Orders placed by phone or email
We do not permit the use of personal couriers to collect orders. You may nominate another person to collect your order if you provide their name before collection. We require photo identification that matches the name provided to us on collection. If you do not have a nominated person to collect, we reserve the right to use our own courier service.
Section 6: Orders flagged as fraudulent
Shopify may flag orders as potentially fraudulent for a number of reasons, for example if the postcode entered is not available, or the order is placed from overseas or from a different state to the shipping address. Should this occur with your online order, Prestige reserves the right to verify your identity before dispatching or releasing goods. Identity verification is by photo identification.
Questions about your order or delivery? Contact us or call (08) 8352 2022, Monday to Friday, 8am to 5pm.
