Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, you can contact us at coffee@prestigerepairs.com.au. If your return is accepted and a result of an item not being as described, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If the return is due to a change of mind or the incorrect purchase of an item, the purchaser will be required to pay return shipping costs and a small restocking fee. The item must be unused. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at coffee@prestigerepairs.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged items must be reported with photos within 48 hours of receiving your order.

Exceptions / non-returnable items

Gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Special orders

Special ordered items are non-refundable and are not eligible for returns or refunds.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 7-day return window, restocking fee and 48-hour damage reporting above apply to change of mind returns and help us sort out transit damage quickly. Nothing in this policy limits your rights under the Australian Consumer Law.